With so many web fulfillment center choices out there, it can be hard to choose the best one for your business. Follow these steps to make the right choice!
Living in today’s modern Digital Age, it seems as though everyone is always connected to technology and the Internet. Thanks to the widespread connectivity, many businesses have learned to take advantage of online communication.
For example, businesses just like yours are learning to adapt to a system of fulfilling and shipping online orders for customers. Such a large demand of consumers and products, though, can be too much for the business to handle in its own. That’s why web fulfillment services have become widely available.
If you only have a vague understanding of fulfillment services and how they can benefit startup businesses, that’s okay. You can check out this article for more information. Fulfillment services are perfect for businesses who want to streamline shipping their products to their customers.
Continue reading to learn everything you need to know about choosing the best web fulfillment center for your business’s needs.
Start with Their Online Presence
Perhaps the best place to start when it comes time to consider a fulfillment service is online. You should be able to get a good sense of a company from your initial impression of their online presence.
Start by checking out their website. Does it look sophisticated, and is it easy to load? Does it seem to be updated, and is the content relevant and useful?
These details may not seem important, but consider the following statistic. About two-thirds of online users won’t spend time on a website that is boring and plain. If businesses care about attracting and maintaining customers, they’re going to be willing to clearly invest in their website.
If you’re satisfied that a web fulfillment service presents itself in a sophisticated manner online, don’t stop there. See if you can find any online reviews of the service from previous clients. Plus, a quick Google search would be able to tell you if the fulfillment service has been in the news at all – positively or negatively.
A Web Fulfillment Center Should Have a Strategic Facility
For a web fulfillment center to be successful at all, they’ll need to have a top-notch facility. This, after all, is where they’re going to be spending all of their time packaging and shipping your customers’ orders.
If you can, you should definitely get a tour of your potential web fulfillment center. Do some investigation while you’re there.
Is the fulfillment area spacious and well-organized? Is the facility building rundown or well-maintained? Would you feel comfortable having your products packaged and shipped in that facility?
Sensible Inventory Management Is Crucial
A functional facility space is one thing, but there’s more for you to consider when it comes to choosing a web fulfillment center. You need to be certain that the fulfillment center can actually process your customers’ orders quickly and securely.
When you’re considering the web fulfillment center, don’t be afraid to ask plenty of questions about their business operations. What system do they have to ensure products don’t get lost or damaged? Are employees well-trained to process orders effectively – even during busy seasons?
Here’s something to remember. Up to 80% of online shoppers note that they would prefer same-day shipping of their orders.
Are you willing to guarantee that quick turnaround? If you don’t have the right web fulfillment center, you simply won’t be able to promise that. Don’t hire a web fulfillment center that you aren’t certain can handle high volume orders quickly, effectively, and securely.
Part of a successful inventory management strategy comes down to the technology they use. Take some time to play with whatever inventory management software they choose to work with. Do you think the software can handle your needs, now and in the future?
Consider Their Potential for Growth and Flexibility of Products
Maybe you’ve found a fulfillment center that has a great online presence, a trustworthy inventory management process, and a great facility. What about the future, though?
As a savvy business owner yourself, you should be able to recognize whether or not a fulfillment center has room for growth and change. This is crucial for them to succeed in the rapidly changing world of online shipping markets.
Consider your own product inventory. Don’t you want to grow and adapt to changing times to stay relevant in the future? Make sure any web fulfillment center you work with has the capacity (or, at least, the desire) to grow with you when that time comes.
How Is Their Customer Service?
Don’t forget that the top priority of a web fulfillment center that you hire should be you. That key factor should be clear from the moment you start interacting with them.
In today’s digital world, it can be hard to find people and organizations who remember the importance of genuine human connectivity. When you talk to your potential fulfillment center, whether on the phone, through email, or in person, how do they sound to you? Do you feel rushed or unimportant?
Don’t work with a web fulfillment center who doesn’t seem to want to give you the time of day. You deserve the respect of a preferred client of theirs, after all. How else would they stay in business?
Do They Know What They’re Talking About?
Not only should they be friendly, but they also need to be well-informed. Don’t be afraid to ask them plenty of questions about the fulfillment industry as a whole, for example. A business that is dedicated to its services will clearly portray an interest, and understanding, and a passion.
Find the Best Web Fulfillment Center for Your Business’s Needs
At the end of the day, it’s important that you only choose the best web fulfillment center to ensure you keep your own customers happy and loyal. You deserve to have the peace of mind that comes from knowing the fulfillment center has everything under control.
We know how important it is to operate efficiently when fulfilling and shipping our customers’ orders. That’s why we go to great lengths to prove our worth and our success rate. We encourage you to read more information about why our fulfillment processes will serve your business’s needs on every level.