Every eCommerce business has to decide at one point or another to grow their shipping operations or outsource it to a third party. In this article, we’ll give you 3 signs it’s time to contract the services of an order fulfillment service.
Is your eCommerce business losing customers due to order errors and shipping delays? The good news is that you might be ready to outsource your order fulfillment services to a third party.
Order fulfillment, often confused with drop-shipping, refers to the practice of shipping your product in bulk to a warehouse. Customers place their orders and the fulfillment employees package and mail your order. If you’re looking to spend more time on marketing and business growth, outsourcing your order fulfillment could be a great next step.
We’ll walk you through three signs that it’s time to contact a company that specializes in order fulfillment services.
1. You’ve Outgrown Your Warehouse
If you are running a successful eCommerce business, chances are that you’re going to outgrow your warehouse at some point. Over-stuffing your shelves could lead to injuries for warehouse workers and delays in processing.
An order fulfillment center will have up-to-date technology and room to expand. All you have to do is ship your product to them and they will take care of sending out your orders.
If you find that your sales volume cycles from high to low, depending on the season, you should access a fulfillment center. You may be spending too much on lighting, air conditioning, or heating. Changing to a fulfillment center would allow you to cut down on the costs associated with renting and maintaining a warehouse space.
2. You Don’t Have Time to Fulfill Orders
It’s great that your company has gotten off the ground, but don’t waste your time packaging and shipping orders. You may have had the time to process orders when your volume was low, but now that it’s increased you may find that you don’t have the technology — or the time — to get it all done.
A dedicated fulfillment center can help you scale your operations, leaving you time to focus on customer outreach, financial record-keeping, and marketing. You need to value your time above all else and hire a third party to handle orders and shipping.
If you’re working more than 20 hours per week on shipping product, take the time and talk to an order fulfillment center.
3. Your Order Fulfillment Errors Are Increasing
If your time and attention are stretched too thin, you are more likely to commit errors during the shipping process. Have you noticed that your customers aren’t receiving the right products? Are you shipping to the wrong address? Are you accidentally damaging products because of inferior packaging?
You should keep track of your order errors. If you have more than 5% order errors, it might be time to talk to an order fulfillment company. They can get deals on bulk shipping materials and work with you to neutralize your shipping errors.
Customers who are angry are more likely to post a negative review. Working with a fulfillment company could save your business’s reputation.
We have a centralized order processing facility that is only 10 minutes away from one of the largest ports in the United States. We handle receiving, order processing, and returns. Drop us a line and we can get started on solving your shipping hassles!